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Refund Relief

Your Money, Returned Hassle-Free
If 21 days have passed since your purchase, we regret that we can’t offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase. In certain situations, partial refunds are granted for items not in their original condition, damaged, or missing parts.
REFUND PROCESS?
Please email info@dragonflycrackers.com to request a return. You must state the reason for the return. Do not return without emailing us first.
DELIVERY
If you require an exchange or refund, you will be responsible for the cost of the return courier. Original courier fees are non-refundable. If you provide an incorrect address and the package is returned to us, you will be charged for the new shipping costs.
RECEIVED RETURNS
For items over KSH 10,000 consider using a trackable courier service or purchasing courier insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS
If you do not receive a refund after we have processed the request, please check your bank account again. Then, contact your credit card company and your bank, as there may be processing delays before the refund is posted. If you still have not received your refund, please contact us at info@dragonflycrackers.com.
SALE ITEMS & EXCHANGES

Only regular priced items may be refunded; sale items cannot be refunded.

We only replace items if they are defective or damaged.

If you need to exchange an item, email to info@dragonflycrackers.com and send your item to:

Dragonfly Crackers Limited,
Kuwinda Rd,
Off Langata Road,
Karen - Nairobi, Kenya

Do not return without emailing us first.
SWAP HAPPY: EFFORTLESS EXCHANGES
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
EXPORT
Should you refuse to pay import duties or fail to collect a package, resulting in its return to us, the original courier fees will not be refunded; however, the value of the goods will be refunded. The time it may take for your exchanged product to reach you will vary depending on your location.

Confidential Crackers

Protecting Your Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.dragonflycrackers.com/ (the “Site”).
HOW DO WE USE YOUR INFORMATION?
We use Order Information for the following purposes:
- To fulfill orders placed through the Site, including processing payment details, arranging shipping, and providing invoices and order confirmations.
- To communicate with you.
- To screen orders for potential risks or fraudulent activity.
- To share information or advertisements about our products or services, based on your preferences.
We use Device Information to:
- Help detect and prevent potential risks and fraud, particularly through the use of your IP address.
- Enhance and optimize our Site by generating analytics on how customers browse and interact with the Site, and to evaluate the success of our marketing and advertising efforts.
PERSONAL INFORMATION WE COLLECT.
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information. When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
DATA RETENTION & CHANGES
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.