Joyful Queries Answered
Fun and Festive FAQs
At Dragonfly Crackers, we believe in creating moments of joy and celebration. Our FAQs are designed to answer all your questions about our unique, handcrafted crackers. From product details to shipping and customization, we’re here to ensure your experience is seamless and delightful. Whether you’re planning a festive gathering, a wedding, or a corporate event, our crackers are filled with artisanal surprises that reflect Kenyan craftsmanship and sustainability. Explore our FAQs to learn more about our eco-friendly materials, custom options, and how we bring a touch of creativity to every celebration. Let us help you make your moments unforgettable.
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Orders & Support
Placing an order with Dragonfly Crackers is simple and hassle-free. Visit our website to explore our range of crackers and place your order online. For custom requests, email us atinfo@dragonflycrackers.com, and our team will assist you in creating personalized crackers for your special event. We offer tracking for all orders, so you can follow your crackers’ journey to your doorstep. If you have any questions or need support, our team is available to help via email or phone. We’re committed to providing exceptional service and ensuring your experience with Dragonfly Crackers is as joyful as our products. Whether you need help with an order, have questions about customization, or require assistance with tracking, our support team is here to make your experience seamless and enjoyable.
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Shipping & Returns
We offer reliable shipping within Kenya, with standard delivery in Nairobi costing KSH 600. For other counties, we use trusted carriers like Wells Fargo or G4S. International shipping is available upon request, though customers are responsible for duties and taxes. Once your order is shipped, you’ll receive a tracking link to monitor its progress. If your order is damaged or missing items, contact us immediately for assistance. While we do not explicitly offer returns, our team is here to resolve any issues and ensure your satisfaction. For expedited shipping or address changes, reach out to us promptly. We strive to deliver your crackers safely and on time, so you can focus on celebrating.
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Product Info
Dragonfly Crackers are handcrafted in Kenya using eco-friendly materials like hyacinth, kraft paper, and water-based inks. Each cracker is filled with unique, artisanal gifts that celebrate Kenyan craftsmanship and sustainability. Our crackers are perfect for festive celebrations, weddings, or corporate events, offering a touch of creativity and cultural significance. The gifts inside include quirky key rings, brass napkin rings, and other handcrafted items, all made by skilled artisans. We also offer custom designs to match your event theme. Our commitment to sustainability means every cracker is reusable, recyclable, and made with care for the environment. Explore our range to discover how our crackers can add joy and meaning to your celebrations.
Product Info
What are Dragonfly Crackers made of?
Dragonfly Crackers are hand-crafted from recycled and ecofriendly materials like hyacinth fibres, kraft paper, and water-based inks, ensuring sustainability. Each cracker is filled with a unique, handcrafted gift made in Kenya, celebrating local artistry and craftsmanship.
Are the crackers suitable for children?
Yes but not recommended for children under 3 years of age due to small choking parts. Each cracker includes fun, child-friendly items such as paper crowns, jokes, and mini gifts, making them ideal for family gatherings and celebrations. However, always supervise young children during use. It is recommended that the crackers are not sold to children under the age
of 12 years old.
Can I customize the crackers?
Yes, Dragonfly Crackers offers custom designs for weddings, corporate events, or special occasions. Email info@dragonflycrackers.com with your requirements, and our team will create personalized crackers to match your theme. For example, you can request bespoke fillings or luxury materials for premium crackers.
What gifts are inside the crackers?
Each cracker contains handcrafted surprises like quirky key rings, brass napkin rings, and other artisanal items, all made by skilled artisans. These unique gifts reflect cultural significance and creativity, adding value to festive celebrations.
Are the crackers eco-friendly?
Absolutely! Dragonfly Crackers are made from recycled and up-cycled materials, including paper, hyacinth fibre, raffia and hand printed with eco-friendly inks. Even the bows and boxes can be reused for
crafts, aligning with their commitment to sustainability and environmental
responsibility.
How many crackers come in a box?
Each box contains 6 crackers, beautifully
packaged and ready for gifting. They are perfect for festive occasions,
weddings, or corporate events.
What makes Dragonfly Crackers unique?
Each cracker tells a story of craftsmanship and sustainability, making them a meaningful addition to any celebration.
Can I use these crackers for weddings or corporate events?
Yes, Dragonfly Crackers are perfect for
weddings, corporate events, or any special occasion. Custom branding and designs are available to match your event theme, ensuring a personalized touch.
Do you offer premium crackers?
Yes, Dragonfly Crackers offers premium options with bespoke fillings and luxury materials for a more upscale experience. These are ideal for high-end events or special celebrations, featuring enhanced
quality and design.
Are the crackers safe for travel?
Most airlines allow two boxes (12 crackers) in checked luggage. However, check with your airline before flying to ensure compliance with their regulations. Please refer to this chart for more info. – add link to the chart.
Orders and Support
How Do I Track my Order?
Orders can be placed directly on the Dragonfly Crackers website. For custom orders, email info@dragonflycrackers.com with your requirements, and their team will assist you. You can also explore bulk purchasing options for discounted rates.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email to monitor your crackers’ journey to your doorstep. This ensures transparency and allows you to stay updated on delivery progress.
What if I have issues with my order?
Contact Dragonfly Crackers at info@dragonflycrackers.com or call +254 (0)7 06 472204 for prompt assistance with any order-related issues. If the item arrives damaged or defective, you may request a refund or replacement.
Do you ship internationally?
Currently, Dragonfly Crackers primarily ships within Kenya but has exported to the UK and Europe. Contact them for international shipping options and costs. Note that customs duties and taxes may apply for overseas deliveries.
Can I cancel or modify my order?
Reach out to their support team immediately at info@dragonflycrackers.com to discuss cancellation or modification options before your order is processed. Modifications depend on the stage of processing.
What payment methods do you accept?
Dragonfly Crackers accepts standard payment methods, including credit cards and mobile payments. Details are available at checkout on their website. Payments must be completed securely to proceed with the order.
Do you offer bulk discounts?
For bulk or custom orders, contact their team directly to discuss pricing, discounts, and tailored solutions for your needs.
Discounts vary based on quantity and customization level.
How do I reset my account password?
Visit the Dragonfly Crackers website and use the “Forgot Password” feature to reset your password securely. Follow the prompts to regain access to your account.
Do you offer gift wrapping?
Yes, Dragonfly crackers come beautifully packaged, making them ready for gifting. Custom packaging options are also available for special occasions, ensuring a memorable unboxing experience. We
can also package them as gifts upon request.
Shipping and Return
What are the shipping costs within Kenya?
Standard shipping within Nairobi costs KSH 600. Deliveries to other counties are handled by Wells Fargo or G4S, with costs varying based on location. International shipping fees depend on the destination and service provider.
How long does shipping take?
Shipping times vary by location. Orders within Kenya typically take a few business days, while international shipping may take
longer depending on customs clearance and logistics.
Do you ship on weekends?
No, Dragonfly Crackers ships packages Monday through Friday, excluding weekends and national holidays. Expedited shipping options may be available upon request.
What about international shipping costs?
International shipping can be costly, and customers are responsible for duties, taxes, and customs charges. Contact them for specific rates and details, as these vary depending on the destination country.
Can I expedite my shipping?
For faster delivery options, contact Dragonfly Crackers directly to discuss expedited shipping and associated costs. Additional fees may apply for priority handling.
What if my order is damaged or missing items?
Contact their support team immediately. They will assist with replacements or refunds as needed to ensure customer satisfaction. Provide photos or descriptions of the damage for quicker resolution.
Do you offer free shipping?
Standard shipping fees apply based on the
delivery location and service provider. Bulk orders might qualify for reduced
rates.
Can I change my shipping address after placing an order?
Contact their support team as soon as possible to update your shipping address before your order is processed. Changes cannot be guaranteed after processing begins.
What carriers do you use for shipping?
Within Kenya, they use Wells Fargo or G4S. For international orders, they work with trusted freight forwarders to ensure safe
and timely delivery.
What if my order is lost in transit?
Contact Dragonfly Crackers immediately. They will investigate and provide a solution, such as reshipping your order or
issuing a refund, depending on the circumstances.
How can we help you?
Contact Us
We’re here to help and answer any questions you might have. We look forward to hearing from you!
Kuwinda Rd, off Lang'ata Road, Karen - Nairobi, Kenya
+254 (0) 706 472 204
+254 (0) 732 702 204